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We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Shawano, Wisconsin. This role involves assisting customers with inquiries, processing applications, and ensuring a smooth and efficient experience for all stakeholders. The ideal candidate thrives in a customer-focused environment and demonstrates strong communication and computer skills.
Job Responsibility:
Respond to inbound customer inquiries promptly and professionally, ensuring satisfaction
Process applications accurately and efficiently, following established procedures
Maintain detailed records of customer interactions and transactions using provided systems
Handle both inbound and outbound calls to address questions and resolve concerns
Collaborate with team members to improve service delivery and streamline processes
Provide support for order entry tasks, ensuring data integrity and accuracy
Identify and escalate issues requiring additional attention or resolution
Deliver exceptional service while adhering to organizational policies and standards
Requirements:
Previous experience in customer service, call center, or administrative roles
Strong computer skills, including proficiency with data entry and relevant software
Excellent verbal and written communication abilities
Ability to handle inbound and outbound calls with attention to detail
High attention to detail and accuracy in processing information
Comfortable working in a fast-paced, customer-focused environment
Nice to have:
Experience in non-profit organizations is a plus
Demonstrated ability to work both independently and collaboratively within a team
What we offer:
medical, vision, dental, and life and disability insurance