Customer Service Representative

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment
• perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• regularly receive direction from supervisor and escalate questions and issues to more senior employees
• interact with immediate team, as well as internal and external customers
• fulfill additional duties upon request

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Call center customer service experience in the financial services industry
• prior work exposure within auto operations
• ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• ability to execute in a fast paced, high demand, metric driven call center environment
• excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• knowledge, understanding and experience of internet, mobile, and social media technology
• bilingual speaking, reading, and writing proficiency in Spanish/English is a plus

• Shift pay differential may apply
• hybrid work schedule
• equal employment opportunities
• disability accommodations available upon request
• training provided