Customer Service Representative Job at Robert Half (White Bear Lake)

Job Description

We are looking for a dedicated Customer Service Representative to join our team in White Bear Lake, Minnesota. In this role, you will assist customers with technical tooling solutions, ensuring their needs are met with professionalism and efficiency. This position offers a contract-to-permanent opportunity in the manufacturing industry, providing an excellent chance to grow within the company.

Job Responsibility

Provide expert guidance to customers by understanding and communicating complex and technical tooling solutions
Address customer inquiries and resolve issues to deliver optimal tooling recommendations
Review customer applications and technical prints to identify the most suitable tooling solutions
Collaborate effectively with team members, sales representatives, designers, and external distributors to ensure seamless customer interactions
Maintain accurate records and handle data entry tasks using Microsoft Office tools and other systems
Participate in regular communication with customers and co-workers, ensuring clarity and professionalism
Utilize bilingual Spanish/English skills to assist a diverse customer base and communicate technical product information
Support additional tasks and responsibilities as assigned by the supervisor

Requirements

Proficiency in Spanish and English, with the ability to speak, read, and write professionally in both languages
Previous experience in customer service, ideally within a manufacturing or technical environment
Strong mechanical aptitude and ability to understand technical product details
Excellent interpersonal and communication skills for interacting with customers and team members
Capability to convey technical information clearly to customers and co-workers
Advanced computer skills, including proficiency in Microsoft Word, Excel, and Outlook
Familiarity with handling inbound and outbound calls, order entry, and email communications
Ability to work collaboratively in a fast-paced environment while maintaining attention to detail

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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