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Customer Service Representative

qcsupply.com Logo

QC Supply

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Location:
United States , Ames

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

QC Supply is looking for a Customer Service Representative. The ideal candidate will be responsible for assisting the customers face to face, via phone, email, and/or chat to place orders, answer inquiries, resolve complaints, and provide excellent service.

Job Responsibility:

  • Accurately place orders for customers
  • Maintaining a positive, empathetic and professional attitude towards customers at all time
  • Responding promptly to customer inquiries
  • Communication with customer through various channels, phone, email and chat platforms
  • Acknowledging and resolving customer complaints
  • Processing customer orders
  • Communicating and coordinating with colleagues as necessary
  • Communicating with vendors
  • Providing accurate, valid and complete information by using the correct method and tools
  • Ensure customer satisfaction and provide professional customer support
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Answer questions about warranties or terms of sale

Requirements:

  • High School Diploma or Equivalent
  • Ability to read and understand basic English

Nice to have:

  • Strong phone contact handling skills and active listening
  • Ability to multi task, prioritize and manage time effectively
  • Ability to work under pressure
  • Strong organizational skill
  • Computer skill- confident using Outlook, word, Excel
  • Positive attitude
  • Attention to detail
What we offer:
  • Medical
  • Dental
  • Vision
  • Life
  • Critical Illness
  • Accident and Group Legal Insurance
  • Flex Spending Account
  • Health Savings Account
  • paid time off (PTO)
  • paid holidays
  • 401k match

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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