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We are looking for a Customer Service Representative to support a manufacturing organization in Lombard, Illinois through a Contract assignment. In this role, you will serve as a key point of contact for customers, handling questions with care while delivering accurate and timely assistance. The position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and is comfortable balancing phone support, written follow-up, and administrative tasks.
Job Responsibility
Respond to inbound customer calls promptly and courteously
Investigate customer questions related to community photo enforcement programs and provide clear accurate information or next steps
Record thorough and precise notes from customer interactions in the appropriate system on a daily basis
Bring complex or sensitive customer concerns to the attention of the Team Lead without delay to support timely resolution
Guide customers through payment-related inquiries including assistance with credit card transactions for violation payments
Review email and internal communication channels each day to stay current on updates priorities and service expectations
Complete data entry and other administrative support activities accurately while managing multiple customer service tasks
Contribute to additional team responsibilities as needed to support departmental operations and customer satisfaction
Requirements
Prior experience in customer service, call center support, or a similar customer-facing position
Ability to manage inbound calls effectively while maintaining strong listening, speaking, and written communication skills
Experience entering and updating information accurately in tracking systems or databases
Comfortable assisting customers with payment-related processes and general account inquiries
Proficiency with Microsoft Word, Microsoft Excel, and email correspondence in a business setting
Strong attention to detail, sound judgment, and the ability to handle escalated situations appropriately
Capable of organizing work effectively, following instructions, and adapting to changing priorities in a fast-paced environment
What we offer
medical, vision, dental, and life and disability insurance