Customer Service Representative

• Serve as the primary contact for customer inquiries via phone, email, and in-person regarding products, orders, and shipments
• Process quotations, orders, returns, and resolve issues related to product specifications, pricing, lead times, and delivery
• Provide accurate and timely information on product availability, inventory status, and order tracking
• Collaborate with manufacturing, logistics, and sales teams to ensure excellent fulfillment and timely resolution of customer concerns
• Maintain detailed records of customer communications and transactions
• Proactively identify and resolve potential service issues, escalating complex situations as needed
• Support customers throughout the order lifecycle, from initial inquiry to after-sales follow-up
• Stay informed about product offerings, technical specifications, and industry trends to provide informed guidance and problem-solving

• Demonstrated experience in a customer service or administrative role (manufacturing or industrial sector experience preferred)
• Strong organizational skills with attention to detail and accuracy
• Excellent communication and interpersonal skills, both written and verbal
• Proficient in Microsoft Office Suite
• familiarity with ERP software or order management systems is a plus
• Ability to multitask and thrive under pressure in a deadline-driven environment
• Problem-solving mindset, with a willingness to learn industry-specific concepts

familiarity with ERP software or order management systems

• medical, vision, dental, and life and disability insurance
• company 401(k) plan