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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Henrico · Job Posted June 10, 2026
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Job Description

We are looking for a dependable Customer Service Representative to support daily service operations in Henrico, Virginia. This contract to hire position is ideal for someone who enjoys structured, process-driven work and is comfortable handling repetitive tasks with accuracy and consistency. The person in this role will assist with inbound customer communication, scheduling-related support, and administrative coordination while following established procedures each day.

Job Responsibility

  • Respond to inbound customer calls professionally and provide timely assistance based on established service procedures
  • Follow a consistent multi-step workflow to complete daily tasks accurately and in the correct order
  • Coordinate scheduling activities and help manage appointment or delivery-related timing as needed
  • Perform administrative support duties such as updating records, organizing information, and maintaining documentation
  • Use Microsoft Office applications to enter data, track activity, and prepare routine correspondence or reports
  • Communicate clearly with internal teams and customers to help ensure service needs are addressed efficiently
  • Adapt to changing daily call activity while maintaining accuracy, professionalism, and productivity
  • Support coverage needs across standard weekday business hours, including flexible scheduling when required

Requirements

  • Basic working knowledge of Microsoft Office applications
  • Previous experience in customer service, administrative support, or a similar office-based role
  • Ability to follow detailed processes consistently and complete repetitive tasks with a high level of accuracy
  • Strong verbal communication skills and a detail-oriented phone manner for handling inbound calls
  • Comfortable managing scheduling tasks, calendars, or appointment coordination
  • Strong organizational skills and attention to detail in a fast-paced support environment
  • Dependable work habits and interest in a structured, process-oriented position

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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