Customer Service Representative

• Manage and process a high volume of B2B customer orders received via email and inbound phone calls
• Respond promptly to customer inquiries, handle order tracking, and coordinate resolutions for backordered products
• Resolve customer complaints with professionalism and manage the end-to-end merchandise return process
• Rigorously maintain and organize the department's shared email inbox to ensure a seamless and efficient workflow
• Navigate and enter transactional data daily within the SAP system

• Prior professional experience in customer service within the distribution, food, or manufacturing industries
• Fully bilingual in French and English (a minimum functional level of 7/10 is required to confidently communicate with out-of-province clients in Ontario and the Maritimes)
• Comfortable managing a fast-paced environment with a high volume of simultaneous calls and emails
• Strong resourcefulness, autonomy, and excellent teamwork skills suited for a shared office environment

Prior experience or familiarity with SAP software is considered a major asset

• Permanent full-time position with a 35-hour workweek, offering an advantageous hourly rate compared to standard schedules
• Flexible hybrid work model requiring only 2 mandatory days per week at the office in Laval
• Year-round Friday perk allowing team members to finish at 1:00 PM (on a rotating team schedule)
• Group RRSP with employer matching contributions up to 3%
• 3 weeks of vacation from your first year, with an exclusive option to purchase or negotiate up to 2 additional vacation weeks for Year 1
• 5 additional personal days off per year
• Comprehensive group insurance, employee assistance program (EAP), and telemedicine services
• Annual product allowance of $250 for company goods