Customer Service Representative

• Provide courteous and empathetic assistance to customers, striving to resolve inquiries during the first interaction
• Develop a thorough understanding of Low Income Public Housing and Housing Choice Voucher Program policies to address customer concerns effectively
• Follow up on unresolved issues to ensure timely resolution and customer satisfaction
• Maintain customer service ratings in alignment with established benchmarks and guidelines
• Participate in mandatory training sessions to stay updated on organizational policies and procedures
• Utilize approved scripts and protocols to determine appropriate resolutions or escalate issues to management when necessary
• Accurately input call details and customer interactions into the organization's database

• Previous experience in a call center or customer service role
• Strong verbal communication skills with the ability to convey empathy and professionalism
• Proficiency in handling both inbound and outbound calls
• Ability to manage data entry tasks efficiently and with attention to detail
• Capable of multitasking and working in a fast-paced environment
• Commitment to maintaining high customer satisfaction standards

Familiarity with housing programs or government services is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan