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Randstad Logo Randstad · Call Center

Customer Service Representative

Australia, Kogarah 38.99 - 39.99 AUD / Hour · Job Posted May 27, 2026
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Job Description

Customer Service Representative | Big 4 Bank | Mortgage Operations. Location: Kogarah (2 minutes to public transport + Onsite Parking). Rate: $38.99 per hour + Super. Start Date: Mid-May. Contract: Long-term contract with Temp-to-Perm opportunities. About the Company: Randstad has partnered with Australia’s largest and most iconic banking institution to find passionate customer service professionals. This is more than just a call centre role; it is an entry point into a powerhouse of the financial services industry. You will be joining a brand known for its scale, innovation, and commitment to excellence. If you are looking to scale your banking career, there is no better place to learn from the 'best in the business.'

Job Responsibility

  • Managing high-volume inbound calls with a focus on quality and empathy
  • Providing real-time updates on mortgage application statuses
  • Resolving complex queries and disputes efficiently
  • Maintaining 100% accuracy when updating customer records and financial data
  • Ensuring strict adherence to banking regulations and compliance standards

Requirements

  • Minimum 1 year of experience in a high-volume call centre
  • Full working rights within Australia and availability to work a rotating roster

Nice to have

Previous banking or financial services experience is highly desirable

What we offer

  • 4 months of full-time, expert-led training
  • After training, enjoy a balanced week with 3 days in the office and 2 days working from home
  • Career growth
  • Inclusive culture
  • Stable roster provided 6 weeks in advance
  • State-of-the-art change room facilities including towel service, showers, body wash, hair straighteners, and lockers for storage available
  • Onsite cafe and lounge area, outdoor BBQ deck and herb garden
  • Rooftop running track and outdoor multi-sports court for use by all employees
  • Onsite Wellness Centre and Gym with salary sacrificed memberships at a reasonable price
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