Customer Service Representative

• Respond to inbound and outbound customer inquiries promptly and professionally
• Process applications accurately while ensuring all required information is complete
• Maintain detailed records of customer interactions and application statuses
• Address customer concerns and provide solutions in a friendly and empathetic manner
• Collaborate with team members to improve processes and enhance customer satisfaction
• Utilize computer systems effectively to input and retrieve data
• Handle order entry tasks with precision and attention to detail
• Support call center operations by managing high call volumes efficiently
• Deliver excellent service while adhering to organizational policies and procedures

• Proven experience in a customer service or administrative role
• Strong computer skills, including proficiency in data entry and record-keeping
• Ability to manage inbound and outbound calls effectively
• Excellent communication skills, both verbal and written
• Experience in handling order entry tasks accurately
• Familiarity with non-profit environments is a plus
• Capacity to work collaboratively in a team setting
• High attention to detail and ability to prioritize tasks effectively

Familiarity with non-profit environments

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan