Customer Service Representative Job at Robert Half (Middle River)

Customer Service Representative

Robert Half

Location:
United States , Middle River

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity.

Job Responsibility:

Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction
Utilize various computer systems and applications to gather necessary information efficiently
Collaborate with team members and other departments to resolve complex customer issues
Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns
Accurately document customer interactions and update customer accounts in the system
Stay up-to-date on product knowledge, industry trends, and company policies
Meet performance metrics and quality standards set by the company
Handle a high volume of inbound calls with a positive attitude
Assist customers by providing product information and offering solutions to ensure customer satisfaction
Process customer applications and maintain accurate customer records

Requirements:

Prior experience in a customer service role, preferably within the energy/natural resources industry
Proficiency in operating call center systems and handling customer inquiries effectively
Demonstrable experience in a call center customer service setting
Exceptional communication skills, both written and verbal, to clearly address customer issues
Strong problem-solving skills to identify customer needs and provide appropriate solutions
Ability to work under pressure, manage high call volumes, and maintain a positive attitude
Proficiency in using computer systems, including Microsoft Office Suite and CRM software
Excellent interpersonal skills to build rapport with customers and provide a positive experience
Flexibility to work in shifts, during weekends, or on holidays, if required
Understanding of the energy/natural resources industry to provide accurate information to customers
High school diploma or equivalent education level
Familiarity with industry-specific regulations and guidelines

What we offer: