Customer Service Representative Job at Robert Half (Eden Prairie)

Customer Service Representative

Robert Half

Location:
United States , Eden Prairie

Category:
Customer Service

Contract Type:
Employment contract, B2B

Salary:

23.00 - 33.00 USD / Hour

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Job Description:

This position focuses on delivering responsive service, coordinating order fulfillment, and serving as a reliable point of contact for product, pricing, and shipment-related questions. The ideal candidate brings strong communication skills, experience working across internal teams, and the ability to resolve issues accurately in a fast-paced environment.

Job Responsibility:

Process customer purchase orders with accuracy, including data entry, validation, and updates within ERP and order management systems
Respond to inbound customer inquiries related to product availability, pricing, usage, and basic specifications with professionalism and accuracy
Coordinate scheduled order releases by reviewing timing, product availability, and customer commitments to support on-time fulfillment
Investigate shipment problems reported by customers, carriers, or internal shipping teams and work toward timely resolution
Partner with planning, operations, and other internal groups to accelerate parts availability and manage urgent delivery needs
Send order confirmations and status updates to customers to ensure clear communication throughout the order cycle
Maintain customer-specific procedures, scheduling agreements, and portal requirements to support consistent account management
Evaluate customer performance metrics and scorecards, then prepare responses or follow-up actions to help maintain service expectations
Handle escalated service concerns and provide backup assistance to teammates as business demands require
Support onboarding or guidance for new team members and share customer requirements with engineering or other stakeholders when needed

Requirements:

Associate degree or equivalent experience required
bachelor's degree preferred
3+ years of relevant customer service, account support, or order management experience, preferably in a manufacturing environment
Working knowledge of ERP platforms such as SAP and familiarity with order entry and fulfillment processes
Strong verbal and written communication skills with the ability to work effectively with customers and cross-functional teams
Experience resolving shipping issues, managing customer transactions, and responding to account-related inquiries
Ability to interpret customer requirements, maintain detailed records, and manage multiple priorities with accuracy
Comfortable handling escalated concerns and delivering attentive service in fast-moving situations

What we offer:

Full benefits package (medical, dental, vision)
PTO + Paid Holidays

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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