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We are looking for a dedicated Customer Service Representative to join our team on a contract-to-permanent basis. This role is ideal for someone passionate about delivering exceptional customer experiences and handling inquiries with attention to detail and efficiency. Based in Westchester, Illinois, this position offers an opportunity to contribute to a fast-paced and supportive environment.
Job Responsibility:
Respond to customer inquiries and concerns promptly and with attention to detail via phone and other communication channels
Provide detailed information about products, services, and company policies to ensure customer satisfaction
Address and resolve customer complaints with empathy and a solution-oriented approach
Accurately document customer interactions and transactions using company systems
Escalate complex issues to appropriate departments or team members as necessary
Meet or exceed performance standards related to call volume, response times, and customer satisfaction metrics
Maintain a courteous and detail-oriented demeanor while interacting with customers and team members
Adapt to varying schedules and work environments, including call center operations
Stay informed about company updates, policies, and procedures to provide accurate assistance
Requirements:
High school diploma or equivalent
higher education such as an associate or bachelor’s degree is a plus
At least one year of experience in customer service, preferably in a call center environment
Strong communication skills, both verbal and written, with attention to detail
Demonstrated ability to multitask and solve problems effectively in a fast-paced setting
Proficient in using customer service software, as well as Microsoft Office Suite
Comfortable with high-volume call handling while maintaining a focus on accuracy and attention to detail
Flexible with work schedules and able to sit for extended periods while using a headset