Customer Service Representative

• Receive customer purchase orders and review them for completeness and accuracy before processing
• Verify pricing details against approved information and resolve discrepancies prior to order entry
• Enter order information into company systems with a high degree of accuracy and attention to detail
• Send order confirmations to customers and provide clear updates regarding order status as needed
• Manage a consistent workflow of approximately six purchase orders per day and 10 to 20 orders per week
• Maintain organized records of order activity, customer communications, and supporting documentation
• Use Microsoft Office tools to track information, prepare updates, and support daily administrative tasks
• Collaborate with internal teams when order-related system or process requirements affect customer transactions

• Previous experience in customer service, order entry, or a related administrative support role
• Working knowledge of purchase order processing and pricing verification procedures
• Strong data entry accuracy with the ability to handle detailed transactional information efficiently
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Clear written and verbal communication skills for customer interaction and order confirmation
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment
• Strong organizational skills and close attention to detail
• Experience working with internal order management or enterprise systems is preferred

Experience working with internal order management or enterprise systems is preferred

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan