Customer Service Representative Job at Robert Half (Woodland Hills)

Customer Service Representative

Robert Half

Location:
United States , Woodland Hills

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our client's team in Woodland Hills, California. This role involves supporting customers through inbound and outbound calls, ensuring their needs are met with professionalism and efficiency. As a member of our customer service team, you will play a key role in enhancing customer satisfaction and fostering positive relationships. This is a long-term contract position offering stability and growth opportunities.

Job Responsibility:

Handle inbound and outbound calls to address customer inquiries, provide solutions, and resolve issues
Process customer orders accurately and efficiently using order entry systems
Handle email correspondence with customers and respond to online chats from customer inquiries
Maintain detailed records of customer interactions and follow up to ensure resolution
Deliver exceptional service by addressing customer concerns with professionalism and empathy
Collaborate with team members and other departments to improve customer experiences and streamline processes
Ensure compliance with company policies and procedures during all customer interactions
Assist customers in navigating company services and products, providing clear and concise information
Identify opportunities to enhance customer satisfaction and recommend improvements
Meet or exceed performance metrics, including call handling time and customer satisfaction scores
Stay updated on company offerings, policies, and industry trends to better serve customers

Requirements:

Minimum of 2 years of experience in a customer service or call center role
Strong communication skills, both verbal and written, with the ability to convey information clearly
Proficiency in handling inbound and outbound calls with professionalism and efficiency
Familiarity with order entry systems and the ability to process transactions accurately
Demonstrated ability to manage customer concerns and resolve issues effectively
Exceptional organizational skills with attention to detail and record-keeping
Capability to work collaboratively in a team-oriented environment
Strong problem-solving skills and a proactive approach to customer service

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
March 26, 2026

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