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We are looking for a dedicated Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills.
Job Responsibility:
Open and manage trouble tickets to address specific customer issues effectively
Clearly explain product options, associated charges, and promotions to customers
Navigate customer service systems and tools efficiently to deliver timely assistance
Resolve routine problems using established procedures and seek guidance for complex issues
Maintain high-quality performance standards and meet call center metrics
Promote self-service tools such as organizational applications and web resources
Provide accurate quotes for rates and encourage customers to consider prepay options
Inform customers about new or upgraded products and services
Conduct additional tasks and responsibilities as assigned to support team objectives
Requirements:
Bilingual in Spanish
Able to work 2pm-11pm est. M-F
Proficiency in data entry, research, and email correspondence
Ability to provide accurate customer quotes and product information
Strong communication skills, including fluency in Spanish
Familiarity with navigating customer service systems and tools
Demonstrated ability to meet performance metrics and quality standards
Problem-solving skills with the ability to follow established procedures
Capability to promote self-service tools and explain product options effectively
What we offer:
medical, vision, dental, and life and disability insurance