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Randstad · Customer Service

Customer Service Representative

New Zealand, Mount Wellington, Auckland Employment contract 28.00 - 28.88 NZD / Hour · Job Posted July 08, 2026

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Job Description

We're on the lookout for high-performing Customer Service professionals with backgrounds in customer service who are eager to join a call centre environment and help us achieve excellence. If you're passionate about helping people, eager to develop your skills, and want to be part of a meaningful cause, we encourage you to express your interest today! Job Details: Fulltime, Monday to Friday, 8:30am - 5:00pm Ranging from $28.88 per hour + 8% holiday pay Mt Wellington location What You'll Do: Delivering excellent customer service as the initial point of contact for all inquiries. You'll primarily handle inbound calls, and ensure the smooth and efficient operation of any office.

Job Responsibility

Delivering excellent customer service as the initial point of contact for all inquiries
Primarily handle inbound calls
Ensure smooth and efficient operation of any office
Answer inbound calls, addressing inquiries and providing expert assistance with a positive and empathetic approach
Accurately input customer information and requests into computer systems
Talk to customers on the phone in a friendly, professional way
Use empathy and understanding to connect with customers and help them find the right solutions
Navigate various digital systems and platforms effectively
Maintain professionalism and composure in demanding situations

Requirements

Be a New Zealand citizen, resident, or possess a valid open work visa
Have proven customer service experience
Strong written and verbal communication skills
Excel in high-pressure or stressful situations, demonstrating confidence and resilience
Be technologically adept, quick to learn and use new systems accurately
Display a strong work ethic, a passion for helping people, and a commitment to teamwork

What we offer

8% holiday pay

Randstad - All Job Offers

28.00 - 28.88 NZD / Hour · Mount Wellington, Auckland

Customer Service Representative

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