Customer Service Representative Job at Robert Half (Sharonville)

Job Description

We are looking for an experienced Customer Service Representative to join our team in Sharonville, Ohio. In this contract position, you will play a vital role in delivering exceptional service to customers and ensuring seamless coordination with technicians and internal teams. This role requires strong organizational skills, effective communication, and a customer-focused mindset to support daily operations and maintain satisfaction.

Job Responsibility

Respond to incoming calls from customers and technicians, providing assistance or escalating issues to dispatchers as needed
Accurately record call details and update systems in a timely manner
Coordinate service resources and collaborate with the operations team to ensure smooth workflows
Handle customer inquiries, dispatch technicians, and conduct follow-up actions to resolve issues efficiently
Partner with accounting teams to manage new customer setups and address purchase order inquiries
Adjust labor levels daily based on workload requirements with input from the Operations Manager
Monitor and track technician activity throughout the day to optimize productivity and cost-effectiveness
Maintain customer satisfaction by investigating concerns, routing them to the appropriate staff, and addressing special requests
Proactively reach out to customers to ensure quality service and share call data with leadership teams
Utilize service management software and relevant tools to execute daily tasks effectively

Requirements

Proven experience in call center customer service or a related role
Excellent phone etiquette and strong interpersonal communication skills
Proficiency in Microsoft Office applications such as Excel and Word
Familiarity with Great Plains (GPAC) software or equivalent systems
Ability to work independently and collaboratively in a team environment
Strong problem-solving skills with the ability to make sound decisions and exercise good judgment
Effective organizational skills to manage competing priorities and meet deadlines
Capability to handle stress while maintaining a positive and cooperative attitude

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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