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Customer Service Representative

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Associa

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Location:
United States , Troy, MI

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service Associate will assist customers with any troubles or inquiries that they might have. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. This is a full-time position in Troy, MI. Hours: Monday - Friday 8:30 am - 5:00 pm EST (some overtime by be required)

Job Responsibility:

  • Coordinate with customers to resolve any billing inquiries
  • Act as the first point of contact for customers seeking help with products or technical issues
  • Provide troubleshooting and technical assistance to customers
  • Assess the customer's needs and translate into solutions
  • Ability to understand and explain a customer's account balance and to provide the means for them to make any necessary changes to their payment processes
  • Can understand and explain the processes of the Homeowners Association to a customer
  • Calmly assist customers in emergency situations by coordinating contact to other personnel and vendors
  • Assist vendors with invoices and other questions
  • Ability to utilize the Associa website from both Homeowners and Community Archives sides
  • To make necessary changes to Association Facts in proprietary database when updates are necessary to ensure information is accurate

Requirements:

  • 1 -- 3 years of call center, customer service, high call volume or directly related experience
  • Knowledge of general office equipment (copier, fax, phone systems, etc.)
  • Knowledge of conflict resolution techniques at a proficient level
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills
  • Self-motivated, proactive, detail oriented and a team player
  • Time management and time critical prioritization skills
  • Must have prior customer service experience and be able to handle stress

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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