Customer Service Representative

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer concerns efficiently and professionally
• Maintain accurate records of customer interactions in CRM or other systems
• Process orders, returns, account updates, and service requests
• Escalate complex issues to the appropriate department when needed
• Provide product, service, and policy information to customers
• Follow up on open cases to ensure timely resolution and customer satisfaction
• Collaborate with internal teams to improve service delivery and customer outcomes

• High school diploma or equivalent required
• associate or bachelor’s degree preferred
• 1+ years of customer service, call center, or administrative support experience preferred
• Strong verbal and written communication skills
• Proficiency with Microsoft Office and customer relationship management systems
• Excellent problem-solving, conflict resolution, and multitasking abilities
• Ability to remain calm, empathetic, and professional under pressure

associate or bachelor’s degree

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training