Customer Service Representative

• Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and efficiency
• Handle order entry tasks with accuracy and attention to detail
• Provide clear and effective solutions to customer concerns, ensuring their satisfaction
• Manage inbound and outbound calls to address customer needs and resolve issues
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve customer service processes and experiences
• Stay informed about organizational policies and updates to provide accurate information
• Assist customers with navigating services and resources offered by the organization
• Ensure timely follow-up on unresolved inquiries and provide updates as needed

• Proven experience in a call center or customer service role
• Strong skills in handling inbound and outbound calls effectively
• Proficiency in order entry and maintaining accurate records
• Excellent verbal and written communication abilities
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with basic computer systems and customer service tools
• A customer-focused mindset with a commitment to delivering high-quality service

Prior experience in a non-profit organization is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan