Customer Service Representative

• Process incoming subscriber orders and maintain subscriber accounts
• Correspond with new and renewing customers over email and phone
• Collaborate with the Billing team to maintain and organize payment information
• Perform occasional data integrity audits and data cleaning tasks

• Proven experience in customer service or call center roles
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Excel and Word
• Ability to manage time effectively and prioritize tasks
• Detail-oriented with excellent organizational skills
• Capable of working independently and collaboratively within a team
• Familiarity with order entry systems and email correspondence

Experience with Zendesk, Salesforce, or database management tools

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan