This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a Contract Customer Service Representative to support customers in Centennial, Colorado with professionalism, patience, and strong communication skills. In this role, you will connect with customers by phone, document key details accurately, and help ensure service-related concerns are handled with care. This position is ideal for someone who can remain calm in challenging conversations, provide thoughtful assistance, and manage administrative tasks with close attention to detail.
Job Responsibility
Contact customers through outbound calls and respond to incoming calls to discuss spring restoration needs and service-related questions
Record accurate details from each conversation and update customer account information in the appropriate systems
Transfer information between platforms carefully to maintain complete and reliable customer records
Provide courteous support to customers experiencing property damage concerns and guide conversations toward helpful resolutions
Use sound judgment and de-escalation skills when assisting customers who may be upset or frustrated
Handle a mix of customer service and administrative duties while keeping documentation organized and current
Become familiar with processes quickly during the initial training period and transition to working independently soon after onboarding
Requirements
Previous experience in customer service, call center support, or a similar phone-based role
Ability to manage both outbound and inbound calls in a courteous and empathetic manner
Strong data entry and order entry skills with a high degree of accuracy
Excellent verbal communication skills and the ability to build rapport with customers
Proven ability to stay composed and de-escalate tense situations effectively
High attention to detail when documenting conversations and updating account records
Comfortable learning new systems quickly and handling routine tasks independently
What we offer
Medical, vision, dental, and life and disability insurance