Customer Service Representative

• Respond to inbound calls promptly
• Process and manage order entries accurately
• Handle billing inquiries and resolve payment issues
• Conduct outbound calls to follow up on customer requests
• Maintain detailed records of customer interactions
• Collaborate with other departments
• Provide exceptional support by identifying customer needs
• Uphold company standards for quality service
• Participate in training sessions

• Proven experience in a call center or customer service role
• Strong communication skills
• Proficiency in order entry and managing customer accounts
• Familiarity with handling inbound and outbound calls
• Knowledge of billing processes
• Strong problem-solving skills
• Competence in using computer systems and software
• Ability to work collaboratively in a team-oriented environment
• High school diploma or equivalent

Additional certifications in customer service

• Medical
• Vision
• Dental
• Life insurance
• Disability insurance
• 401(k) plan