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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Lacey, Washington · Job Posted March 13, 2026
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Job Description

We are looking for a dedicated Customer Service Representative to join our team, in the Lacey, Washington area. This is a long-term contract position where you will play a vital role in ensuring excellent customer experiences and smooth operational processes. The ideal candidate is detail-oriented, personable, and comfortable working in a close-knit team environment.

Job Responsibility

  • Provide exceptional customer service by handling inquiries, resolving issues, and ensuring client satisfaction
  • Manage customer accounts from initiation to completion, including order processing, shipping coordination, and accurate documentation
  • Perform data entry tasks with precision, utilizing alpha and numeric inputs and 10-key skills
  • Collaborate with clients to provide price quotes, freight quotes, and manage purchase orders effectively
  • Maintain strong communication through direct phone calls and email correspondence
  • Track projects and ensure timely updates to clients
  • Utilize Sage 100 software for accounting and inventory-related tasks
  • Prioritize daily responsibilities efficiently to meet deadlines while multitasking
  • Build rapport with customers by learning about products and fostering positive relationships
  • Operate within Office Suite for various administrative tasks

Requirements

  • Previous experience in customer service or related roles
  • Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
  • Familiarity with Sage 100 software is highly preferred
  • Strong data entry skills, including 10-key proficiency
  • Ability to perform basic mathematical calculations such as percentages, division, and multiplication
  • Excellent verbal and written communication skills
  • Strong time management and organizational abilities
  • Comfortable working in a small, collaborative team environment

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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