Customer Service Representative

• Provide exceptional customer support by handling inbound and outbound calls related to resident accounts and maintenance requests
• Address resident inquiries, concerns, and complaints promptly and effectively to ensure satisfaction
• Maintain an attentive and empathetic demeanor while fostering positive relationships with residents
• Record detailed notes of resident interactions, inquiries, and resolutions in internal systems
• Collaborate with internal teams to resolve resident issues and coordinate solutions
• Follow up with residents to confirm their needs have been met and issues resolved
• Demonstrate a comprehensive understanding of services offered to provide accurate and helpful information
• Navigate multiple software systems efficiently to input and retrieve resident data
• Manage a high volume of calls with a focus on resolving issues and enhancing the resident experience
• Support scheduling and coordination efforts to ensure seamless service delivery

• Proven experience in customer service, preferably within a call center or property management setting
• Strong communication skills, both verbal and written, with a focus on clarity and empathy
• Proficiency in Microsoft Excel, Word, and other relevant software applications
• Ability to manage high call volumes while maintaining professionalism and efficiency
• Skilled in data entry and maintaining accurate records
• Capable of working collaboratively with team members across departments
• Adept at scheduling appointments and managing time effectively

Familiarity with residential property management or similar industries is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan