Customer Service Representative Job at Robert Half (Durham)

Customer Service Representative

Robert Half

Location:
United States , Durham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a skilled Customer Service Representative to join our team in Durham, North Carolina. This contract position offers an opportunity to handle high-volume inbound calls and provide exceptional support to customers. If you have a passion for delivering quality service and thrive in a fast-paced environment, we encourage you to apply.

Job Responsibility:

Respond promptly and professionally to a high volume of inbound calls, addressing customer inquiries and concerns
Accurately record and manage customer information through data entry systems
Handle email correspondence with clarity and efficiency to resolve customer issues
Schedule appointments and manage calendars as required
Process orders and ensure accurate order entry into company systems
Collaborate with team members to ensure seamless customer service delivery
Utilize Microsoft Excel and Word to maintain and organize customer records
Provide support for both inbound and outbound call activities as needed
Uphold a positive and empathetic approach to customer interactions
Follow company guidelines and procedures to ensure consistent service quality