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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Fairfax Employment contract · Job Posted May 20, 2026
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Job Description

We are seeking a Customer Service Representative to serve as the first point of contact for customers and provide prompt, professional support. This role involves answering inquiries, resolving issues, processing orders, and ensuring a positive customer experience across phone, email, and chat channels.

Job Responsibility

  • Respond to customer questions and concerns in a timely and professional manner
  • Handle a large volume of incoming calls and assist customers with clarity and efficiency.
  • Enter and update customer or account information with a high level of accuracy in internal systems.
  • Resolve product, service, billing, or order issues accurately
  • Process orders, returns, exchanges, and account updates
  • Document customer interactions in the appropriate system
  • Escalate complex issues to the appropriate department when needed
  • Meet service standards for quality, responsiveness, and customer satisfaction

Requirements

  • 1+ years of customer service, call center, or administrative support experience preferred.
  • Strong data entry skills with the ability to maintain speed and accuracy.
  • Strong communication skills and a dependable, team-oriented work style.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency with Microsoft Office and customer service software/CRM systems.
  • Ability to multitask and work in a fast-paced environment.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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