Customer Service Representative Job at Robert Half (Little Rock)

Customer Service Representative

Robert Half

Location:
United States , Little Rock

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for dedicated Customer Service Representatives to join our team in Little Rock, Arkansas. This is a contract position with the potential to become a long-term opportunity, offering an excellent chance to grow within the organization while supporting critical service functions. The role requires handling customer inquiries with professionalism and empathy, as well as maintaining confidentiality and accuracy in managing sensitive information.

Job Responsibility:

Respond to customer inquiries via phone or email, ensuring timely and accurate resolution
Handle high-stress situations with empathy and professionalism, maintaining a customer-first approach
Process and manage sensitive data, adhering to strict confidentiality guidelines
Provide support for a benefits administration platform, assisting entities in Arkansas
Accurately match claims data, Explanation of Benefits (EOBs), and receipts to employee records
Collaborate with team members to ensure seamless service delivery and efficient operations
Utilize prior experience in benefits coordination to expedite training and enhance performance
Maintain respect for data integrity and ensure compliance with organizational policies
Assist in onboarding and training processes for new team members
Support the transition to in-office roles, with potential flexibility for hybrid arrangements in the future

Requirements:

Proven experience in customer service, preferably within call center or benefits administration settings
Ability to handle high-pressure situations while maintaining a positive and empathetic demeanor
Strong organizational skills and attention to detail, especially when managing sensitive data
Familiarity with benefits coordination, Explanation of Benefits (EOBs), and claims processing
Excellent communication skills, both written and verbal, to interact effectively with customers and team members
Demonstrated reliability and a commitment to delivering high-quality service
Proficiency in using customer service tools and platforms to streamline operations
Ability to pass background checks as required for handling sensitive information

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
March 26, 2026

Work Type:

On-site work

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