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Customer Service Representative

amtrak.com Logo

AMTRAK

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Location:
United States , Miami

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

29.29 - 39.05 USD / Hour
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Job Description:

This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

Job Responsibility:

  • Greeting, servicing and general comfort of each passenger
  • Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
  • Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
  • Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines
  • Keep all information racks filled as needed
  • Perform miscellaneous clerical duties related to the station
  • Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation
  • Ensure all passenger train boarding(s) are timely
  • Verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
  • Required to perform janitorial duties
  • Handle checked baggage, package express and company materials in the station and on/off train

Requirements:

  • Able to lift items that weigh up to 50lbs
  • Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor)
  • Must have a HS Diploma or GED
  • Valid Driver’s License required
  • Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
  • Qualified with the operation of Arrow, RailRes/Stars and QuikTrak
  • Familiar with the operation of the Passenger Information
  • Proficient with baggage & express operation and be able to quote rates & information
  • Must have excellent written and oral communication skills
  • The ability to maintain a positive, good-natured attitude is essential
  • Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems
What we offer:
  • Health, dental and vision plans
  • Wellness programs
  • Flexible spending accounts
  • 401K retirement plan
  • Life insurance
  • Paid time off
  • Reimbursement of education
  • Public Service Loan Forgiveness eligibility
  • Railroad Retirement sickness and retirement benefits
  • Rail pass privileges

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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