Customer Service Representative Job at MMC Group LP (Nashville)

Job Description

We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who enjoy working in a fast-paced, customer-focused environment.

Job Responsibility

Answer inbound calls from employees and former employees regarding Human Resources and Benefits
Provide accurate information and resolve customer inquiries in a timely, courteous, and professional manner
Document all customer interactions and transactions within company systems
Research outstanding issues and follow through until complete resolution
Respond to customer inquiries submitted through the online Contact Us feature
Explain HR policies, procedures, and benefits in a clear and easy to understand manner
Maintain confidentiality while handling sensitive employee information
Escalate recurring or technical issues to leadership when appropriate
Navigate multiple software applications while assisting customers
Meet quality, productivity, attendance, and customer service expectations
Participate in required meetings, coaching sessions, and ongoing training
Support peak business periods as needed

Requirements

Must be at least 18 years of age
High School Diploma or GED required
Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years
Excellent verbal and written communication skills
Strong customer service and problem-solving abilities
Ability to multitask in a fast-paced call center environment
Strong computer skills with the ability to navigate multiple software applications simultaneously
Ability to work independently while contributing to a collaborative team environment
Strong attention to detail and commitment to maintaining confidentiality
A dedicated, quiet workspace that is secure, free from distractions, and inaccessible to others during working hours
A home workspace that will successfully pass a Work From Home audit and virtual workspace inspection
Reliable wired high speed internet service. Wi-Fi, mobile hotspots, and 5G internet services are not permitted while working
Download Speed: 25 Mbps or higher
Upload Speed: 10 Mbps or higher
Ping: 175 ms or less
Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process
Ability to participate in a virtual workspace review, including providing a photo of your workspace and a recent headshot during onboarding
Must reside within 25 miles or approximately a 45-minute commute of Nashville, Tennessee
Successful completion of required Work From Home audit and criminal background check