Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, North Little Rock

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join a growing construction company based in North Little Rock, Arkansas. This is a Contract to permanent position, offering an excellent opportunity to contribute to a dynamic team and provide exceptional service to customers. The role involves managing inbound calls, assisting with inquiries, and ensuring customer satisfaction.

Job Responsibility:

Respond promptly to a high volume of inbound customer calls, addressing inquiries and resolving issues effectively
Provide detailed information about products, inventory availability, and shipping schedules
Assist customers with scheduling requests and ensure smooth coordination with relevant teams
Maintain accurate records of customer interactions and transactions in the system
Collaborate with other departments to address customer concerns and provide timely solutions
Deliver exceptional service to enhance customer satisfaction and build positive relationships
Identify and escalate complex issues to the appropriate personnel for resolution
Stay updated on company products and policies to provide accurate and reliable information
Ensure adherence to established guidelines and procedures during customer interactions
Continuously strive to improve processes and contribute to team efficiency

Requirements:

Proven experience in a customer service or call center environment
Strong ability to manage a high volume of inbound calls while maintaining professionalism
Excellent verbal and written communication skills
Proficient in handling customer accounts and ensuring satisfaction
Familiarity with providing information related to inventory, shipping, and scheduling
Capable of managing multiple tasks and prioritizing effectively in a fast-paced setting
Detail-oriented with strong organizational and record-keeping skills
Demonstrated ability to work collaboratively and adapt to changing customer needs

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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