Customer Service Representative

• Conduct a high volume of outbound calls each day to contact eligible individuals and introduce program opportunities
• Speak with members using approved call guidance, provide clear information, and encourage appointment scheduling when appropriate
• Leave clear voicemail messages when contact is not made and complete follow-up records accurately
• Document all call outcomes, member interactions, and scheduling updates in the appropriate systems
• Manage appointment-setting activities and ensure information entered into records is complete and timely
• Work effectively in a remote environment while maintaining productivity, a consistent approach, and service standards
• Pick up assigned equipment at the Boca Raton, Florida office at the start of the assignment and return it at the conclusion of the contract
• Visit the Boca Raton, Florida office for equipment support when technical issues cannot be resolved remotely

• Previous experience in customer service, call center support, or a similar phone-based role
• Ability to handle frequent outbound calling and maintain accuracy while working in a fast-paced environment
• Strong data entry and documentation skills with attention to detail
• Proficiency with standard business tools such as Microsoft Word, Microsoft Excel, email, and computer-based systems
• Reliable home internet service with minimum speeds of 100 Mbps download and 10 Mbps upload
• A quiet, well-organized workspace that supports focused work and video communication
• Comfortable using computers and learning remote access tools such as Microsoft Remote Desktop

Experience scheduling appointments or coordinating customer interactions is preferred

• Medical, vision, dental, and life and disability insurance
• 401(k) plan