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We are seeking a dedicated Customer Service Representative to join our client’s team in Bloomington, MN. In this critical role, you will serve as a primary point of contact for customers, delivering prompt, courteous, and solution-focused support.
Job Responsibility:
Respond to customer inquiries via phone, email, and chat in a professional and friendly manner
Resolve issues promptly, escalating complex cases as needed
Document customer interactions accurately in company systems
Process orders, returns, and exchanges with attention to detail
Collaborate with internal departments to ensure customer satisfaction
Maintain current knowledge of products, services, and company policies
Achieve individual and team performance goals related to quality and efficiency
Requirements:
High school diploma or equivalent required
Previous customer service, call center, or related experience preferred
Strong verbal and written communication skills
Excellent problem-solving and interpersonal abilities
Proficiency in Microsoft Office and customer management systems
Ability to work effectively both independently and as part of a team
What we offer:
medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
access to top jobs, competitive compensation and benefits, and free online training