Customer Service Representative

• Be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution
• Manage the replacement offer and the order processing, following guidelines and procedures
• Track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing
• Responsible for summarizing and analyzing data and reporting of results
• Collaborate with the sales force

• University degree or equivalent
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Good level of English
• Excellent written and verbal communication skills
• Interpersonal and teamwork skills
• Ability to adapt to new systems and procedures

Knowledge of SAP