Customer Service Representative

• Attend to customers' and/or sales leaders questions and issues via phone and/or email
• Process customers' purchase orders into sales orders in SAP
• Manage sales order fulfillment end to end including: Interact with supply chain, warehouse/plant & planning for product availability
• Work with logistics for order delivery arrangement
• Invoice loaded orders
• Generate export documents when applicable
• Resolve issues / problems and escalate as appropriate for immediate resolution
• Work with designated Global Trade Processor to perform due diligence activities required for orders out of the United States: Complete foreign trade data requirements
• Determine export controls applicable to orders out of the United States and coordinate efforts with the regulatory compliance team as needed
• Maintain export records
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

• Bachelor’s Degree in business, international commerce, economics
• 2+ years of experience as customer service on international companies or similar experience/, collaborating with departments such as production planning, shipments and logistics
• Bilingual English and Spanish required
• Proficient in Microsoft Suite, specifically Excel
• SAP experience and compliance skills preferred (S4/HANA experience will be a plus)
• Must have process management skills
• Must have excellent demonstrated interpersonal skills
• Must be able to work in a fast-paced environment with complex business scenarios
• Must be detail oriented and have strong problem-solving skills
• Must possess the following skills: Teamwork, Interpersonal, Communication, Quality, Efficiency, Innovation, Action oriented and Results driven
• Analytical skillset
• Ability to identify and solve problems
• Ability to travel up to 10%

SAP experience and compliance skills preferred (S4/HANA experience will be a plus)