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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Huntington Beach

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated and bilingual Customer Service Representative to join our team in Huntington Beach, California. This contract position offers an opportunity to assist members with their healthcare needs while providing exceptional service. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Job Responsibility:

  • Assist members, family members, providers, and caregivers by explaining healthcare benefits and plan options
  • Address member inquiries by identifying issues, determining solutions, and providing clear explanations
  • escalate complex matters to management or appropriate departments when necessary
  • Participate in outreach initiatives aimed at enhancing membership retention and satisfaction
  • Adhere to company policies, procedures, and regulatory guidelines to ensure compliant operations
  • contribute suggestions for workflow improvements
  • Accurately document member interactions, actions taken, and resolutions in the designated systems
  • Maintain a high standard of professionalism while responding to inbound and outbound calls
  • Support member services projects and collaborate with the team to achieve organizational goals
  • Attend training sessions and staff meetings to stay updated on procedures and enhance skills
  • Perform additional duties as assigned by management

Requirements:

  • High school diploma or equivalent is required
  • a bachelor's degree or relevant work experience is preferred
  • Minimum of two years of experience in customer service, ideally in a healthcare or call center setting
  • Proficiency in Microsoft Word, Excel, and data entry systems
  • Strong communication skills, both verbal and written, with bilingual proficiency in Korean
  • Ability to handle inbound and outbound calls efficiently and professionally
  • Skilled in scheduling appointments and managing email correspondence
  • Capable of working effectively in a feedback-driven environment
  • Familiarity with healthcare industry practices and protocols is highly desirable
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 15, 2026

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