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We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will handle various customer interactions, ensuring satisfaction and providing effective solutions. This position requires excellent communication skills, proficiency in administrative tasks, and the ability to thrive in a fast-paced environment.
Job Responsibility:
Respond to inbound calls promptly, addressing customer inquiries and concerns with professionalism
Manage outbound calls to follow up on customer issues or requests
Handle email correspondence efficiently, providing clear and accurate information to customers
Perform data entry tasks to maintain accurate and organized records
Utilize Microsoft Excel and Word for documentation and reporting purposes
Process and manage order entries with attention to detail and accuracy
Schedule appointments based on customer needs and availability
Ensure high-quality service while adhering to company policies and procedures
Collaborate with team members to optimize customer service processes
Maintain a friendly and empathetic approach while resolving customer issues
Requirements:
Proven experience in customer service, preferably in a call center environment
Strong ability to handle inbound and outbound calls with attention to detail
Proficiency in data entry and maintaining organized records
Skilled in using Microsoft Excel and Word for documentation
Experience managing email correspondence in a detail-oriented setting
Familiarity with order entry systems and scheduling tools
Excellent verbal and written communication skills
Ability to work effectively in a fast-paced and team-oriented environment
What we offer:
medical, vision, dental, and life and disability insurance
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