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Customer Service Representative

United States, Bethlehem · Job Posted February 06, 2026
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Job Description

Are you passionate about helping others and providing outstanding service? Join a local team as a Customer Service Representative and play a vital role in building positive customer relationships while supporting business operations.

Job Responsibility

  • Deliver prompt, professional, and friendly support through phone, email, and chat
  • Resolve customer inquiries, issues, and complaints efficiently and empathetically
  • Document customer interactions and maintain accurate records in CRM systems
  • Follow up on pending requests and ensure timely resolution
  • Identify opportunities to improve processes and customer experiences
  • Collaborate with team members and other departments to resolve complex cases

Requirements

  • Previous experience in a customer service or administrative support position preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle high-volume environments
  • Proficiency with Microsoft Office and CRM platforms a plus
  • Attention to detail and a proactive approach to problem-solving

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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