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Are you passionate about helping others and providing outstanding service? Join a local team as a Customer Service Representative and play a vital role in building positive customer relationships while supporting business operations.
Job Responsibility:
Deliver prompt, professional, and friendly support through phone, email, and chat
Resolve customer inquiries, issues, and complaints efficiently and empathetically
Document customer interactions and maintain accurate records in CRM systems
Follow up on pending requests and ensure timely resolution
Identify opportunities to improve processes and customer experiences
Collaborate with team members and other departments to resolve complex cases
Requirements:
Previous experience in a customer service or administrative support position preferred
Strong communication and interpersonal skills
Ability to multitask and handle high-volume environments
Proficiency with Microsoft Office and CRM platforms a plus
Attention to detail and a proactive approach to problem-solving