Customer Service Representative Job at Robert Half (Fort Lauderdale)

Customer Service Representative

Robert Half

Location:
United States , Fort Lauderdale

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support clients in Fort Lauderdale, Florida through each stage of the arbitration experience. This position is ideal for someone who communicates calmly, stays organized in a fast-paced service environment, and can provide clear guidance over the phone and through case-related follow-up. The person in this role will help clients understand their case progress, coordinate hearing preparation needs, and ensure every interaction is documented accurately and professionally.

Job Responsibility:

Respond to incoming client calls and provide timely, accurate updates regarding case progress and next steps
Guide clients through hearing preparation by explaining expectations, confirming schedules, and assisting with virtual meeting access such as Zoom
Support individuals in locating and understanding case-related details, documents, and available resources
Deliver courteous and compassionate service while helping clients navigate sensitive situations throughout the arbitration process
Record conversations, follow-up actions, and case notes with a high level of accuracy in Zoho or a comparable CRM platform
Coordinate with internal teams as needed to ensure client questions are addressed and service issues are resolved efficiently
Maintain organized records and uphold quality standards for all customer interactions and case communications

Requirements:

Prior experience in call center customer service or a similar client-facing support role
Strong verbal communication skills with clear and courteous phone etiquette and a calm, service-oriented approach
Ability to handle sensitive conversations with empathy, patience, and sound judgment
Experience using Zoho, CRM systems, or other platforms for documenting customer interactions and tracking case activity
Strong organizational skills and attention to detail when managing records, updates, and follow-up tasks
Comfort assisting clients with scheduling matters and basic virtual meeting access support
Ability to work independently while managing multiple priorities in a structured service environment

What we offer: