Customer Service Representative

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
• Processes student registrations using effective sales/customer service techniques
• Schedules and manages birthday/pool parties
• Supervises private party staff
• Resolves customer concerns/complaints using a professional approach
• Assists members with purchases of merchandise and vending
• Greets parents and students as they report to the front desk
• Checks in students on the attendance tracking system
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
• Monitors Snack Shack area and provides guidance to Snack Shack staff
• Checks voicemail and email correspondence and responds in a timely manner
• Updates informational displays with accurate and timely promotions and literature
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager
• Makes collection calls to resolve open account problems
• Prepares twice daily student lesson schedules for use by instructors and management staff
• Enforces safety rules and regulations to prevent accidents
• Administers first aid when necessary
• Fulfills other duties and responsibilities as assigned by the Employer

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)
• High school diploma or GED required
• Two years previous customer service and/or administrative office experience required
• Intermediate level computer skills required using Word, Excel and other software systems
• CPR, First Aid and AED certification required

Some college preferred

• Free uniforms
• Opportunity for advancement
• Training & development
• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• Paid training
• Flexible schedules