Customer Service Representative

• Conduct daily and weekly inspections of meeting rooms, accurately documenting results using mobile devices
• Print and display daily schedules for meeting rooms to ensure smooth operations
• Manage and update the inventory database for audiovisual equipment, tracking location and identification numbers
• Arrange, set up, and dismantle tables and chairs according to daily requirements for flexible meeting spaces
• Transport and set up portable audiovisual equipment across a campus consisting of three buildings
• Prepare special event venues by handling setups and teardowns, including tables, chairs, linens, AV equipment, and cabling
• Follow instructions provided by the supervisor and communicate effectively with team members and clients
• Adhere to departmental policies and safety standards during all tasks
• Take on additional duties as assigned to support the team
• Collaborate with team members to ensure efficient execution of event setups and inspections

• High school diploma or equivalent
• AV training or certification is a plus
• At least two years of experience in banquet setups, audiovisual room setups, or related fields
• Strong interpersonal and communication skills, both verbal and written
• Proficiency with computer systems and Microsoft Office applications
• Comfortable with walking extensively and navigating stairs across multiple buildings
• Self-motivated and capable of working independently, especially during evening hours
• Detail-oriented with the ability to deliver high-quality results within tight deadlines

AV training or certification

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan