Customer Service Representative

• Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset
• Monitor and manage real-time order status to ensure a seamless service experience from start to finish
• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support
• Accurately document all interactions in our systems to maintain clear and organized customer records
• Identify and report recurring issues or trends to help improve customer experience and internal processes
• Uphold LoadUp’s brand values in every customer interaction
• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment

• 1+ years of experience in a high-volume customer service or support environment
• Solutions-first mindset with a passion for providing great service
• Strong communication, organization, and time-management skills
• Familiarity with computer systems and a willingness to learn our platforms
• A team-first attitude and comfort in a feedback-rich culture
• High school diploma or GED required
• Able to work nights or weekends

College experience is a plus

• Competitive Hourly Rate with Performance Bonus
• Medical, Dental, Vision, and Life Insurance Benefits
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• 401(k) with 5% Company Match
• Paid Time Off Policy
• Employee Stipend Program
• Employee Recognition Program
• Employee Referral Program