Customer Service Representative Job at MONEYME (Newcastle)

Customer Service Representative

MONEYME

Location:
Australia , Newcastle

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will be responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers. Their role is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience. You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.

Job Responsibility:

Support our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers
Be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service
Liaise between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals.

Requirements:

Passion to provide outstanding customer service
Outstanding communication skills - Both written and verbal
Ability to work autonomously, own and complete tasks
Have a positive, inclusive and collaborative approach to work
Ability to go above and beyond to help MONEYME clients and customers
Have the confidence to challenge and strive for continual improvement
Be a relationship builder with the ability to initiate and drive conversations
Strong time management and organisational skills.

Nice to have:

Candidates from hospitality, retail or other customer service backgrounds are welcome to apply.

What we offer:

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
Team social events, massages in the office, free coffee and much more.