Customer Service Representative Job at Social Value Portal Ltd (South Croydon)

Customer Service Representative

Social Value Portal Ltd

Location:
United Kingdom , South Croydon

Category:
Customer Service

Contract Type:
Not provided

Salary:

27545.76 GBP / Year

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Job Description:

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.

Job Responsibility:

Identify and exceed customer requirements
Ensure all administrative tasks are completed daily
Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
Maintain a full understanding of retail rental procedures
Consistently comply with the Thrifty process
Answering phone calls and responding to emails
Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
Work within Service Level Agreements to ensure the branch meets all its KPI objectives
Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.

Requirements:

Excellent customer service and communication skills
Strong administrative skills
Proficient computer skills
A full driving license (held for at least 12 months).

What we offer:

30 days holiday (including bank holidays)
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates

Additional Information:

Job Posted:
May 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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