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Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Winnipeg

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Randstad Canada is currently seeking experienced and highly organized Customer Service Representative to join a high-performing, collaborative team in Winnipeg. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.

Job Responsibility:

  • Taking inbound customer orders and accurately entering them into the Warehouse Management System (WMS) and the KPI Database
  • Serving as the primary liaison between customers and the company, responding to requests and complaints promptly, and communicating order/receiving discrepancies to achieve agreeable conclusions
  • Maintaining accurate inventory information for customers through diligent entry of receipts and inbound orders
  • Liaising with warehouse and operations staff to clarify orders, resolve issues, and ensure seamless picking and shipping processes
  • Reporting any shipping/receiving errors, revenue adjustments, or significant customer disagreements to the Office Manager in a timely manner
  • Being prepared to cross-train and perform the duties of other Customer Service Representative positions as required by the needs of the logistics operation

Requirements:

  • Strong verbal and written communication skills
  • Superior attention to detail
  • Ability to investigate and resolve order discrepancies, billing issues, and customer complaints independently
  • Excellent capacity for prioritizing multiple tasks, managing a high volume of work, and meeting month-end deadlines
  • Working knowledge of common office software, including Outlook, MS Office programs, and MS Access
  • A positive and professional demeanor with a commitment to providing outstanding customer care
What we offer:
  • Competitive Compensation
  • Free parking on-site
  • Enjoy a predictable Monday to Friday, 7:30 am – 4:00 pm work week, promoting excellent work-life balance
  • Secure a permanent full-time position with a recognized player in the Canadian logistics industry
  • Opportunity to cross-train and gain valuable experience across various customer care and logistics administration functions
  • Work with a supportive team in a dynamic and central location in Winnipeg

Additional Information:

Job Posted:
January 03, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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