Customer Service Representative Job at Robert Half (Charlotte)

Job Description

We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed.

Job Responsibility

Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions
Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction
Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information
Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards
Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner
Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required
Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented

Requirements

High school diploma required
an associate degree is preferred
Prior experience in customer service, call center support, or a similar inbound service environment
Technical familiarity with troubleshooting or repairing mechanical, electrical, or hydraulic systems is strongly preferred
Ability to identify problems, evaluate available resources, and apply sound diagnostic thinking to customer-reported issues
Strong verbal and written communication skills, with the ability to explain technical information to a range of audiences
Demonstrated patience, empathy, and professionalism when supporting customers through service concerns
Strong attention to detail, adaptability, and the ability to work effectively both independently and as part of a team

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

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