Customer Service Representative, CVS Health

CVS Health

Location:
United States, Franklin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. This role requires candidates to be located in Tennessee and will have a Hybrid work schedule requiring them to report into the office. The call center is open from 7a-7p.

Job Responsibility:

Verify insurance coverage for potential and new clients
Re-verify insurance coverage for existing patients
Answer questions about benefits, coverage, billing and payments
Respond to telephone inquiries from new policyholders, tenured policyholders, agents and their representatives
Assist with registering or resetting passwords and online registration
Provide information coverage and benefits, billing and payments and field general questions
Determine the best method for providing services
Verify insurance and/or payments
Perform data entry
Assist with the processing of billing paperwork
Accurately maintain files of all patient account profile information and referral source data
Resolve patient complaints by identifying the root cause of opportunities and coordinating appropriate corrective action

Requirements:

Minimum 6 months experience in a customer service or call center environment
Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members
Computer experience is required with proficiency in Microsoft Outlook, Word and Excel
Basic alpha number data entry skills with attention to accuracy and quality is essential
Intermediate math skills are required with attention to detail and quality essential
Ability to work with people in a team environment while meeting individual performance goals
Must be able to read and interpret policies, procedures and instructions
Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential
Understanding of insurance concepts, including governmental plans, ancillary plan benefits, and other coverages
High School or GED equivalent

Nice to have:

1+ years in a customer service or call center environment
Knowledge of Medicare and 3rd party vendors

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 20, 2025

Expiration:
December 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Representative