Customer Service Representative

• Coordinate with hospital discharge planners and, when needed, patients to arrange service and delivery details
• Schedule deliveries to hospital representatives and help ensure timing and information are communicated clearly
• Enter orders accurately and maintain complete service records in the appropriate system
• Review patient benefit information to confirm referrals are ready for processing and free of issues
• Verify insurance coverage through online resources and contact insurance carriers directly when additional clarification is required
• Handle inbound calls professionally and place outbound calls to gather missing details or provide updates
• Support day-to-day customer service activities by addressing questions, resolving routine issues, and assisting with administrative tasks as needed

• Previous experience in customer service, call center support, or a similar patient-facing or client-facing role
• Ability to manage both inbound and outbound phone communication with professionalism and accuracy
• Experience with order entry and maintaining detailed records
• Familiarity with insurance verification or benefit review processes is preferred
• Strong attention to detail and the ability to identify incomplete or unclear referral information
• Comfortable working in a fast-paced environment while balancing multiple tasks and priorities
• Solid written and verbal communication skills and basic computer proficiency

Familiarity with insurance verification or benefit review processes is preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan